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Frontier is engaged in a war of the words with a local reporter in Denver. The airline’s head of corporate communications, Jim Faulkner, fired off an angry letter to Denver television reporter Kyle Clark lobbing multiple personal insults.
Clark aired a story about a Denver press conference Frontier held recently to announce new flight routes which agitated Faulkner. During the press conference, two flight attendants silently stood behind corporate executives while holding a banner. Clark pointed out general customer frustration with the airline and commented on the perceived plight of the (seemingly) beleaguered flight attendants.
Faulkner’s response was less than professional and, as Clark points out, potentially reflective of how corporate communications may look inside the airline.
Faulkner’s letter is below. In it, he calls Clark a jerk and a hypocrite. He also criticizes his journalistic skills and pokes fun at his physical stature.
The Vice President of Marketing at Frontier issued this apology to Clark:
“Mr. Faulkner’s inappropriate comments regarding Mr. Clark do not reflect the views of Frontier Airlines. It was a misplaced way of defending comments made about our employees on Mr. Clark’s show last night.”
Catch the full story via the reporter, Kyle Clark.